Australian University Esports Association (AUEA) - Dispute Resolution Policy


The AUEA is committed to promoting a cooperative and harmonious environment. This policy establishes a framework for resolving disputes in a fair, efficient, and respectful manner.

  1. Scope of the Policy:

This policy applies to all disputes related to membership, conduct, and other activities connected to the AUEA, but does not include matters related to corruption and doping, which fall under the jurisdiction of the Esports Integrity Commission (ESIC).

  1. Definitions:

Dispute: Any disagreement, conflict, or complaint related to AUEA activities.

Parties: The individuals or groups involved in a dispute.

  1. General Principles:

Impartiality: All disputes will be handled in an unbiased manner, without favouritism or discrimination.

Confidentiality: Details of the dispute and investigation will be kept confidential, except where disclosure is necessary for resolution or required by law.

Timeliness: Disputes will be resolved as quickly as possible, without compromising fairness or thoroughness.

  1. Informal Resolution:

The AUEA encourages parties to resolve disputes informally before resorting to formal procedures. This could involve direct communication, facilitated discussion, or mediation.

  1. Formal Resolution:

If informal resolution is not successful, parties may initiate a formal complaint.

5.1 Submission of Complaint: Complaints should be submitted to the AUEA in writing and include details of the dispute and any supporting evidence. The AUEA will acknowledge receipt within 7 days.

5.2 Investigation: Upon receipt of a complaint, the AUEA will conduct an investigation, which may involve reviewing documents, interviewing parties and witnesses, and consulting with experts.

5.3 Decision: The AUEA will make a decision based on the investigation findings. This decision will be communicated to all parties in writing within 14 days of the conclusion of the investigation.

  1. Appeal:

6.1 Grounds for Appeal: Parties may appeal if they believe there was a procedural error, new evidence has emerged, or the decision is manifestly unjust.

6.2 Appeal Procedure: Appeals should be submitted in writing within 14 days of the decision, stating the grounds for appeal and providing supporting evidence.

6.3 Appeal Decision: The AUEA will review the appeal and make a decision, which will be final and binding.

  1. Sanctions:

If a member is found to have breached any rules or policies, the AUEA may impose sanctions, including warnings, fines, suspensions, or termination of membership.

  1. Review of Policy:

This policy will be reviewed periodically to ensure its effectiveness.

  1. Responsibility of Members:

Members are expected to participate in dispute resolution processes in good faith. This includes cooperating with investigations, complying with timelines, and refraining from retaliation against those involved in disputes.

  1. Record Keeping:

A record of all formal dispute resolution processes will be kept by the AUEA. These records will include the complaint, all communication between parties, findings of the investigation, decision, and any appeal.

  1. Procedural Fairness:

The AUEA is committed to procedural fairness. This includes ensuring parties are informed of the procedures, given an opportunity to present their case, informed of decisions and the reasons for those decisions, and provided with a right to appeal against decisions.

  1. Implementation and Oversight:

The AUEA Board is responsible for implementing this policy and for overseeing its use and effectiveness. Members may contact the Board for any queries or clarifications about this policy.

  1. Contact Information:

To initiate a formal complaint or appeal, or for questions regarding this policy, please contact the AUEA at

By being a member of the AUEA, you acknowledge that you understand and agree to this Dispute Resolution Policy.